Shipping Policy

Shipping Policy for Luve Letter Co.

Overview

At Luve Letter Co., we are committed to delivering our products to you with care and efficiency. Our goal is to ensure that your items reach you in perfect condition, bringing joy and satisfaction with every order. However, due to the unique nature of our operations and the global span of our deliveries, we need to outline certain aspects of our shipping policy to set clear expectations for our valued customers.

Delivery Timeframes

  1. Non-Guaranteed Delivery Dates: We at Luve Letter Co. strive to process and ship your orders as swiftly as possible. However, it's important to understand that we cannot guarantee delivery by a specific date. Various factors, including courier performance, customs clearance, and local delivery practices, can affect the final delivery timeline, which is beyond our direct control. 

    (IMPORTANT) - No Guaranteed Delivery for Specific Days or Holidays

    Given the variability in processing and shipping times, especially in the context of high demand and international logistics, we cannot guarantee that orders will arrive by a specific day or in time for particular holidays. We understand that our products are often chosen for special occasions, and we recommend placing orders well in advance to accommodate potential delays.

    Once an order is dispatched, we are unable to accept returns or refund requests based on delivery timing expectations. We encourage our customers to review our shipping policies thoroughly to ensure that their purchase decisions align with their needs.

  2. Variable Delivery Times by Country: The time it takes for an order to reach its destination can vary significantly depending on the country. Each region has its own logistics and customs processing times, which can influence the overall delivery period. We appreciate your understanding and patience as we work within these constraints to get your order to you as quickly as possible.

  3. International Shipping Duration: For our international customers, please anticipate a shipping duration of 10 to 20 business days for your orders to arrive, excluding the processing time, which can vary from 1 to 5 days. These timeframes are estimates and can be affected by factors outside our control, including but not limited to customs inspections and local postal service efficiencies.

High Demand Notice

We are currently experiencing a high volume of orders, which is a testament to the love and trust our customers have in our products. While this is exciting for us, it also means that there might be slight delays in processing and shipping times. We are scaling our operations to accommodate this surge and minimize any impact on you.